Party Innovations Reinforces Its E-Commerce Website with Site Security Monitor

I had to go through every page in the website to clean it out. It was a major hassle.
– Jeff Sadowsky, Owner, Party Innovations

A Breach in the Website

Jeff Sadowsky, owner of Party Innovations, was surprised to see the customer forum on his company’s website had disappeared. “The forum was a place for customers to post messages and get a coupon to use on the website. One day the forum just vanished. It was a white page. I assumed there was some type of database error, so I emailed my hosting company to find out. After several hours, they finally got back with me and said our website had been maliciously attacked by hackers,” he said.

Party Innovations is a third-generation family business that made the leap to the Internet and e-commerce six years ago. Based in Brooklyn, New York, it is a distributor of promotional products and printed items for corporate events, weddings and other types of parties. The company’s website is its main sales channel and includes an e-commerce component for online orders.

About ten months prior to the breach, Sadowsky had deployed a McAfee security service for the website. The McAfee software scanned the site on a daily basis to detect and correct viruses and security vulnerabilities, but it did not catch the breach that erased the customer forum. “Here I am paying all this money for these services that were supposed to be protecting me, and it didn’t. The hackers knocked off parts of my website. I had to go through every page in the website to clean it out. It was a major hassle. I have thousands of HTML pages,” he said.

Fortunately the attack did not affect the e-commerce component of the website, and customer information was secure. But the experience left Sadowsky feeling unsettled and wanting a stronger solution for website security.

Site Security Monitor Shores Up the Site

After researching various security solutions, he picked Site Security Monitor (formerly known as 54F3). “They gave good reviews to that company. I called and spoke to a gentleman there, and he was helpful in getting it set up and assured me that it could detect for malware. And since then the issue seems to be resolved,” he said.

Site Security Monitor scans the website each day and sends Sadowsky a status report by email which categorizes security issues as low, medium and high level concerns. “Their service seems more proactive. I get the email every day and can see if there is something at a medium or high level. Then at least I can react and not have it go on for a period of time without knowing anything. We may have found one or two medium issues so far and corrected it right away. The other ones were minor and won’t affect anything,” he said.

Sadowsky also found Site Security Monitor to be more price-competitive. The fee was about 40% lower and charged on a monthly basis, whereas the previous service required a yearly commitment.

Like many businesses, Party Innovations relies extensively on its company website. This makes it an important asset to protect. After shoring up his company’s website, Sadowsky now feels much more confident about security. “I’m happy with this service so far. I like the fact that I have something that is also detecting for malware,” he said.


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One Response

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